Hi dm29

Hopefully your meeting with your Trustee will go some way to resolve some of the issues that you are currently having.

Julie

I am using WA and have no complaints. A face to face was offered at the start but I felt I had all the info I needed so didn't bother.

They made everything clear as to what happens with bonuses, overtime car ownership if over £1000 so I have had no surprises.

After each review they have usually cut me some slack and allowed a very little extra for that allowance or this allowance.

It's maybe a bit early for me to say no complaints as I still have another couple of payments to make, (for overtime earned last year), but to date I have had no regrets using them.

Hi Wull

Glad it has all worked out and the matters raised in your earlier posts have been resolved.

Mark

I am in a TD with WA and I regret going with them. Based on the payments I am making and with bonuses that my wife gets (her salary is based on bonuses) we will end up having paid over £3k more than our initial debt by the end of the term. Also i joined them after being with Harrington brooks (used to be debtsure). Harrington took all the info and then passed us on to WA. At no point was i told the exact start date of my TD. I was only ever told that that the first payment would be January 25th. At the first review I am told I have arrears of £900 because the TD started back in November but wasnt protected until january. I had continued paying Harrington Brooks in both the november and december. WA refused to take on board that I hadnt been aware of an exact start date. They just keep saying I've signed a legal document in November. I don't disagree with that but there was never a start date on it. I presumed my payments would automatically transfer to WA. I was lead to believe that WA was effectively the 'Scottish branch' under the same umbrella as Harrington Brooks. But WA dont listen. I never got offered a face to face until AFTER my 6 month review. But its not easy to trek all the way to Glasgow to meet someone who wont listen.
My advice. Dont go anywhere near WA.

Hello g1885 and welcome.

I'm sorry to hear that things haven't worked out as you hoped.

What was the reason for switching from a debt management plan (which I assume you were on?) to trust deeds?

Hi dm29 and g1885.

I head up Wilson Andrews in Glasgow and am also one of the Insolvency Practitioners here. I wanted to post on here myself to say that I am sorry to read this feedback and to hear of customers that are experiencing problems with their Trust Deed.

All of us here at Wilson Andrews are committed to providing a high level of service to every customer but, of course, we don't always get things right. I would like to have the opportunity to look into your concerns for you and see what we can do to help.

We take feedback from customers very seriously. Indeed I think we are one of the few firms in the market to routinely ask customers to review us. We now have 244 comments from customers - you can find them here:
(Link Removed)

It is worth adding that Wilson Andrews advises on and offers a full range of Scottish debt solutions including Trust Deeds, DAS and Sequestration (including LILA). We do present clients with all options available to them and support them in their decision. As I've said on here before a face to face meeting is an option that should be made available to every one of our clients.

We do understand it can be difficult living on a Trust Deed at times and we want to make the process as easy and clear as possible.

If you could drop me an email with your reference number I will investigate any case where a customer is concerned or unhappy. My commitment is that we will do all we can to put things right.

You can find our email address in the ÔÇ£contact usÔÇØ section of our website.

I hope this helps

I have been in a protected trust deed,4 year this coming may.my payments started at £130 and soon went up to £187,even though there was not a big jump in income.I was told my trust deed would be paid off in 3 years,then wa said I had to pay an extra year,and despite agreeing with the advisor that I would not have to remortgage at the start of the trust deed,I have now been told by letter that at the end of 4 years I will have to remortgage, which isn't possible because I am on a credit blacklist.also it is a different advisor every time

Welcome to the forum Mrskint.

Have you asked what will happen if you're now unable to release equity in this way?

Hi Mrskint,

I'm aware that you have spoken to my colleague Karen and she is due to give you a follow up call later today to discuss your concerns regarding your trust deed.

Thank you

Wilson Andrews are a joke biggest waste of a year I had with them !

Mrskint check your original agreement and contact the AIB to clarify if your home is protected or false!

quote:

---

Originally posted by littlemo
[br]Mrskint check your original agreement and contact the AIB to clarify if your home is protected or false!

---

If you're talking about the entry on the Register of Insolvencies, there is a part which says "Exclusion of Family Home".

This is on the entry for every trust deed. It refers to a very specific part of the legislation which - very, very roughly - means that the secured creditor has formally agreed not to make a claim in the TD. I'm sure the experts are cringing at that rough summary!

In the vast majority of cases the Register will say 'False' - because this scenario hardly ever comes up.

Part of the reason for that is that it's not necessarily a good thing for the person in the TD - as they would have less protection in the future if they couldn't pay the secured debt. Again, apologies to the experts for that summary.

This kind of 'exclusion' doesn't give your home any more protection than it would have in any other TD.

So if your entry on the Register says "Exclusion of Family Home - False", don't panic. And don't spread panic!

It just means 'Secured creditor not included in TD'. It would be a lot easier if it just said that!

Very well put, candlewick. You're completely right of course, and make a very important point that people shouldn't read anything at all into that particular part of their entry on the Register of Insolvencies.

I too am with wa,at the end of my 4yrs protected trust deed with Wilson Andrews,was asked to try to raise equity on my mortgage,but couldn't, so will have to pay another 36 months