I've just posted a thread 'last payment' and although our issues are different,I am also a 'bit down' after the end of my trust deed, after initial euphoria lol.

And yes we have the same 4 letter IP. Yes, everyone I have ever spoken to has been great, even though it's a different person every time !

I couldn't level too much criticism at them, however if I was to describe them in one word it would be 'slow' [:D] painfully !

Good luck with your discharge !

Hello DuckyPoo.

I'm guessing that this is the same four letter accounting multinational that recently suggested to two of our visitors that they should start five year trust deeds in order to fund extraordinary fees for straightforward cases (they went ahead with one of the recommended firms here in the end... with three year trust deeds).

There's no good reason why it should take this long to close your case, other than perhaps that it's not very important to them.

This should take a few weeks rather than a few months and you therefore might want to try to escalate things a little with them.

For the sake of balance it's good to hear from both yourself and Just_So that their staff are friendly and courteous.

Thanks Both.

TDA, how would you suggest I escalate such a thing. Would it be a recorded delivery letter to the acyual named IP? (whom I'm assuming is an important man since I've never spoken to him).

Any advice in what to add to the letter if that is the way to go?

Thanks again.

Hi duckypoo

I think you are right. My advice would be a recorded delivery letter asking chapter and verse why it is taking so long to finalise.

Please keep up posted as the response should be interesting!

Mark

Hi DuckyPoo

There is no way that it should take until May/June to get your discharge, if you made your final payment in November!

Like Mark I would be interested to hear their reasoning behind this!

Julie

Thanks again all. I shall begin drafting my letter tomorrow. Of course, I shall keep you posted.

Is there any specific legislation or recommendations that I can quote that you know of?

Thanks again

Hi DuckyPoo.

I'm not aware of any legislation in this respect.

The general consensus developing in this forum (and from other contact we've had directly) seems to be that the trust deed firm in question is polite and professional, if a little slow and expensive!

As such maybe it's best to appeal to their better (and professional) nature to get a move on with closing your case. Hopefully it will turn out that the person you spoke with was just covering themselves by quoting such a long period until closure.

If that doesn't work making yourself a bit of a "pain in the posterior" (until it's easier for them to close your case than continue to deal with your requests to get a move on) might be effective.

Over the past year there have been a lot of reports here about a particular firm struggling to close trust deed cases in a timely fashion, but they weren't about your firm.

So I sent off my letter. Got one back from my trustee saying that due to legislative procedures, a trust deed can take many months to close, but that he would endeavour to do so asap.

The next paragraph then said that the letter shoul serve as my discharge from my obligation to the trust deed.

Not sure, but is that me done..

That is a bit confusing DuckyPoo.

Hopefully it's good news, one of our experts should be able to confirm for you....

Not sure that means that you are technically discharged from your debts yet though duckypoo - though in effect it is the same thing I guess.