I have been in a TD for 3 years and have had do deal with about 6 different people from the firm we are with. And when I have spoken to some they haven't even put it on the notes about our conversation . Really frustrating having to go over the same conversation over and over again .

Always ask for confirmation by email so things said on the phone arent forgotten.

Rsm tenon always sent me a letter advising of any change to case manager.

Some firms do seem poor at communication.

Paul

Yeah have to admit that RSM always wrote to me with any changes too Paul.

RSM Tenon wrote to me about a year and a half ago to let me know that my contact was going on maternity leave and let me know who new person was, in a different office. They didn't let me know about any changes recently, I only found out because I made contact.

As for getting anything in writing, that would never happen. I always followed advice on here. If I sent an email enquiry I always got a phone call as response, any time I asked for reply in writing it was never given. I don't understand that at all

I have no idea who my advisor is! There is a different contact name on every letter! I have dealt with 3 separate people so far

I know it must be frustrating, but companies do change staff or they move to different departments. Personally I am always the 1st point of contact which is not particularly ideal giving out my moby number, especially Saturday's and Xmas day etc, but I think continuity is a big thing and it's never been a 9-5 job.

Mark