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Scottish Trust Deed Forum
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Topic starter
08/05/2013 4:49 pm
Hi,
I've just received today 8th May 2013 a bill from Scottish Hydro for period 16th March 2010 - 01 April 2010. Relates to a property in which my tenancy ended in on 25th March 2010. Amount relates to £134.82
They have a note of my current (non supply address)on the bill yet have NEVER billed me before and are now asking for money 3 years later!!
I have been in a protected Trust Deed since September 2010. Do i have to pay this ?
Any help would be great.
Thanks in advance
Brian
08/05/2013 5:05 pm
Hi Brian.
As the debt existed prior to the start of your trust deed it should be included in it.
Pass on the details to your trustee.
As the amount is so small there shouldn't be any issues.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds 
09/05/2013 9:18 am
It's something that happens quite regularly with creditors. You don't hear from them for a period of time and then out of the blue you receive a letter or a phone call.
As TDA has said, inform your Trustee who will write to them advising you have entered into a Trust Deed and that should be the end of the matter with Scottish Hydro.
David is not currently posting in the Trust-Deed.co.uk forum
09/05/2013 10:07 am
According to the "Back Billing Code" they cannot bill you like this for a period of more than 12 months ago. If you do an internet search for "Back Billing Code" you will find the document. I'm pretty sure Scottish Hydro are signed up to the code, so if you write to them quoting the code, they will hopefully back down
09/05/2013 10:24 am
Hi fcwalker
I wonder how many people googled that after your post.
I have and its very interesting and something I wasn't aware of. The forum's always been great for wee hints and tips.
Mark
Mark is not posting regularly in the Trust-deed.co.uk forum.
12/05/2013 8:56 am
That's a very useful post fcwalker and something I didn't know.
I'll need to keep this in mind and pass the information round to our staff and put it in our monthly newsletter.
Everyday is a learning day!
David is not currently posting in the Trust-Deed.co.uk forum
13/05/2013 6:17 pm
Scottish Hydro didn't sign up to the suppliers' code of conduct because their own rules worked out in the customer's rather than their own favour. You can call them and ask to log a back-billing complaint. They will take some details from you and carry out an investigation into the account (this is not to discredit you, just to be compliant with their own processes). This looks like it would fall into their own back-billing rule of not charging you for this particular error PROVIDING that you have not intentionally stopped them having access to your meter, etc.
