Ok after seeing no change on my Credit File and receiving no notification from HSBC I phoned them today. After going back and forward to the advisor as he went to check with another department, I have now been told to print my Credit File Out and take it into a branch. Once they have this they will then do something about it.

Talk about having to jump through hoops!!!

Paul

Hi there.

Remember that it's their job to report accurately to the credit reference agencies rather than your job to prove to them that they haven't.

If they carry on making you jump through hoops like this I'd hand it over to the Information Commissioner.

How do I hand it over to them?

Contact details will be on their website NearlyFinished.

Google ICO or Information Commissioners Office to find it.

HSBC being a financial giant in the UK (and the globe) have many departments spread across the organisation. As such the average advisor struggles to get details to the right person to have action taken (trust me on this as I used to work for them).

They have a central complaints department for all customers (past and present) which you can contact. I believe it is offered to you on the options system when you dial through to customer services. ALWAYS choose this option as HSBC are internally targeted to deal with complaints (I'm 90% sure the financial ombudsman also enforces this requirement on HSBC). They will get to the bottom of the matter and should quickly (within 6 weeks of first complaint) resolve the matter for you. They will issue a reference number for your ÔÇ£CaseÔÇØ which you can refer to. HSBC also record and store ALL calls going back 5 years. All you need is a date, time and (if you can get it) the name of the advisor for them to pull the call. You can also request transcripts of the calls (which they will reluctantly provide if you push for them. They will go through an internal washing process taking out confidential pieces of information non related to your complaint or account before they are issued to you) if needed.

HSBC can make instant changes to credit file markers they have made although I am not sure the timescales Equifax etc have to reflect this in your report.

If this fails then contact the ICO giving the reference number of your complaint etc. They will be sure to act quickly on this and will heavily penalise HSBC for not completing the reasonable actions requested.

Regards
Colski