Hi upstream.

If you haven't already you may wish to escalate this with a complaint.

Complaints teams at banks typically have more autonomy than the customer service teams.

Hi Upstream

I had a MINT credit card with RBoS. I, too, had difficulty getting them to update. I was sent around in circles from Southend-on-Sea to Edinburgh and round again with numerous letters.

I am not sure if they have different departments for different cards and overdrafts, however, if it is of any help, here is the department through which I eventually got some action.

It took me from October 2013 to May 2014 in total time! But perseverance paid off.

Insolvency Credit Cards
Credit Management Services
P.O. Box 1337
7 Bridley Place
Birmingham.
G2 2YH

Tel: 0800 151 0400 and ask for the Insolvency Team.
(I also spoke with the CRA team at one point).

Another number I had was 0121 566 1000 although I eventually got action after numerous calls on the 0800 number above.

If it is the correct department for you and they ask you to fax paperwork through, call them half an hour after you do that for them to confirm that they have received it.

Record every date and time of call and the name of the person you are speaking with so you can quote it when you call again [:D]

If it is not the right department for your cards / loans, it could be a starting point. They may be able to give you the address and a telephone number if it is not the correct department for your loans etc.

I know you can go through the ICO, however, that also takes time and they are rather inundated with the Google enquiries right now.

If that is the correct address and telephone number for you it will save you a lot of the time I wasted trying to get to the right department (the data controller even ignored my letters). If might not be right what they are doing, but they are doing it.

Good luck Upstream

Thanks for that Firewalker and TDA. I'll start with the freephone number and take it from there!