Hi CIF

I had the same with Barclaycard. When I spoke with them they could not understand what the fuss was about since it was OK in their eyes. It would not drop off until 2019 in my case!

They obviously did not understand how the credit assessment works. I have sent them a copy of my Trust Deed Discharge along with the copy of the entry from the AIB (no longer showing) highlighting both Trust Deed signing dates.

I await refreshing of my credit reference at the end of September to see if it has been resolved.

Have you spoken with them? Could you speak with them, explain and send a copy of your Form 5 Discharge with the correct date highlighted?

There used to be template letter on here - I used it 3 years ago, but I am not sure where it is now.

Hi Firewalker,

I haven't spoke to them. To be honest, I simply don't have the patience to ring call centres and get passed from pillar to post, calls not getting returned etc.

I just want to get a template together and email their CEO directly. It is the only way that things get done timeously. I done it the other day with British Gas who had recorded a default not in my TD and it was sorted within two days.

Good luck. It is so frustrating when the end is here - and yet the end is not!

I know what you mean mate. Frustrating thing is, I have built up some clean accounts over last couple of years but still got a poor score thanks to certain parties not getting their act together in their recording.

Anyway, I found a template on MSE and have sent a message to the CEO this morning. Hopefully I will get it cleaned up as quickly as I did with British Gas.

Heard from Bank of Scotland yesterday. After some "discussion" they eventually agreed to remove the marker. However they insist that they were in the right as they didn't receive notification of the TD till a few weeks after receiving the TD letter. Total hogwash and I told them so. (Paragraph 47 of the ICO guidance document).

I have a pdf of the ICO guidance on reporting defaults - not sure if admin can find a way of posting it and pinning it to the top of the forum? Folk ask about this stuff a lot so might be helpful to have it somewhere on the site that folk can see it clearly.

Anyway, BOS were so in the right that they gave me £150 compensation!

Here's the ICO guidance paragraph that CIF has referred to:

"In normal circumstances lenders will be notified when the debt that is owed to them is to be included in a bankruptcy or IVA. In these cases lenders should file a default relating to an account that is included in an IVA or bankruptcy as soon as they receive the notification. In principle, a default should be filed as being no later than the date of the IVA or bankruptcy. We understand that on so me occasions a lender does not immediately become aware of the court's decision. In these cases, we are satisfied if a lender files a default when they become aware of the position, providing the delay is only relatively short. In these circumstances a lender should backdate the default filed to the date of the bankruptcy or IVA if the customer requests this. Where a credit agreement, for example, hire purchase on a motor vehicle, is not included in an IVA or bankruptcy, then it should be treated separately from the debts included in the IVA or bankruptcy and not be automatically marked in default. Similarly, where there is joint and several liability, and one party becomes bankrupt, then the account should not automatically be marked in default, because the other party will be responsible for it and may maintain payments."

This guidance was incorporated into an article on default notices added to this site back in 2011 (which also covers other connected issues). You can read that at:

https://www.trust-deed.co.uk/repair-your-credit-rating.html

They were clearly in the right CIF!

Don't we all totally change our position and give people £150 when we're right?

Thanks. That extract is very helpful.

Isn't it ridiculous that we have to pay for paper reports from all of the credit ref agencies (or by monthly electronic to them) to ensure everything is recorded as it should be, then again to check they have done what they said, and again when they haven't.... and repeat and repeat! Grrrrrr.

There is an irony to that Firewalker. To some extent though they're just reporting what lenders/creditors have told them.

Most often when we've heard of errors on credit reports here they've had to be resolved with the lenders themselves rather than by credit reference agencies.

I know TDA. Complete irony. I understand it is the lenders for the most part who are reporting incorrectly. Only once with one reference agency has it apparently been their error through a mixed up reference number.

However, to know what is being reported incorrectly by anyone we have to check every credit ref agency report. Each time it is either £2.99 for a paper copy and wait for it or pay up to £15 per month for online access for each agency - which is also only updated monthly. Each time it is not corrected and we follow up, we have to pay again to ensure it has been corrected. It is like Groundhog day (or month).

All the report does really tells me is what new Lenders will see. Then we have to start with the creditor to get it corrected - and wait another month for it to be updated (often it is still not done). I had one removed and it appeared randomly again in September. Weird.

This week I received a compensation payment from a creditor for the time, trouble and cost of trying to get theirs corrected (as CIF also reported above)(including reimbursement for the credit ref agencies).

I have this week made a formal complaint about another one that would fill a book and is still not accurate on one credit ref agency.

Can I just say that until now I was happy to have the record corrected and never thought of any compensation (embarrassed I had defaulted) but it was offered automatically so I said yes, thanks, and in retrospect, it was fair given the efforts and hassle.

I had one that was November (instead of August) and I thought it would not bother me but when the six years was up it annoyed me it was still appearing.

Anyway, rant over. I probably don't even make sense now to the majority of members here. I worked hard to get everything corrected, and only through using all of the credit ref agencies did I know information was often reported differently on each of them and that I needed to check them separately. The Creditors did not seem to know that any were wrong - or they did not care.

I have found it is a combination of a perceived 'who cares, she defaulted, let's make it awkward for her' to complete ineffectiveness between departments and actions, and no follow through, to employees truly not understanding how a credit report works and what is seen. I have had to send Screen snips to creditors to show them what is reported and how it impacts on lenders viewing my information.

I will be soooooooooo glad to see the end of things.
The end is nigh ................... (it should have been here in August lol).

Well in what can only described as a spectacular act of incompetence, Bank of Scotland have changed the late marker to a default and dated it 26 months after it should have dropped off.

I have raised it with them and will report back. This was meant to be the month where I finally had no delinquent or defaulted accounts. It is now extended by another month[:(!]

How very frustrating.

Will you be requesting another £150 CIF?

CIF,

Give me a shout how you get on as I am in exactly the same position with BOS. I wrote to them with a copy of my discharge,(form 5-June 2014) and all they changed were the late markers to default markers, dating from the time I entered the trustdeed to the time of my discharge-(June 2011 to June 2014) So basically I still have defaults from BOS on my account up to June 2014.

Firewalker wrote a good piece not to long ago about tidying his file up after the 6 year point, seemingly every account which was attached to the trustdeed falls from your credit file, even if the default dates are wrong, I'm hoping this will be the same with me.

Cheers

Here's the link https://www.trust-deed.co.uk/forum/topic.asp?TOPIC_ID=5847

Hi Greggy.

It's the date of the actual original default notice you need to concern yourself with.

If that's after the start of your trust deed the account will remain on your credit file after the trust deed has dropped off.