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Scottish Trust Deed Forum
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Topic starter
07/12/2010 2:26 pm
I am new to this board and cant thank one of the guys on the advice line enough already.
I completed payments on my TD, which was with Invocas in May this year, on completion I was advised that it would take 6 - 10 weeks to sort out the legal side of things and get payments sent out to all the companies.
This is December and up until today I have been chasing Invocas on a tWo weekly basis, with no returned calls or emails.
From my personal experiences I wouldnt advise anyone to touch this company, at first they were brilliant, in touch all the time, personal visit to set up and sign the deed, then once my payments were finished they didnt return my calls or emails and am sure they have caller display as the phone would ring then you would get bumped to an answerphone.
Anyway am babbling. I called the helpline on here was given some great advise and advised that if I wished I could complain firstly to to my trustee then whoever his governing body was if I still wasnt happy.
Am not a complainer but I really need to move house due to my job so its imperative that am discharged to help me get a new mortgage.
I called them back threatned to complain and was given a number to call of another company who WAS NOW dealing with my deed since Invocas have bitten off more than they can chew. Being fair I have to say that the girl I got this time round on the phone was helpful compared to my usual deed manager, so maybe it was just I had a useless manager. If your dealing with them ask for Nicola, least she calls you back and explains things so you can understand.
Called the company ISS and hey presto my discharge is in tonights post. Am not sure who ISS are think they are a company in FIFE but they were brilliant on the phone and sorted me out in less than about 3 minutes of talking to them and explaining my situation.
My advice, just cause you sometimes feel like a piece of **** cause you made a mistake in life with money or things went against you, WE CAN STILL COMPLAIN, WE ARE STILL PEOPLE WITH RIGHTS.
Oh and just to remind everyone the company I used was INVOCAS in Glasgow.
Am now debt free with a weight of my shoulders and I have learnt my lesson (I was just silly with money/credit cards and consolidation loans when I was younger). My advise to anyone thinking of entering a trust deed.
1. change as much as you can into your partners name (things you own), cars etc a few months prior to entering or enquiring about a TD
2. pick a good company, dont let them pick you
3. use likes of this forum and helpline to your advantage
4. be aware its going to affect you for a number of years not just the 3 years to pay it off
5. complain if your not happy
GOOD LUCK FOLKS, THERE IS LIGHT AT THE END OF TUNNELL I PROMISE, AND I KNOW CAUSE AM NOW BASKING IN IT.
07/12/2010 3:18 pm
Welcome to the forum 999relief.
It's great to hear that your problem has been resolved today and that you'll be able to move forwards now. I'm glad that one of my adviser colleagues was able to assist you.
Your trust deed company has been mentioned by a number of forum visitors (and callers to the site advice line) previously who have been experiencing delays in discharge once their trust deed payments have been completed. It's good to hear that they appear to have sourced some extra help to catch up on case closures. I do hope that they will now close their trust deed cases promptly as is otherwise generally the case within the trust deed industry.
Your post raises another important point. By being prepared to complain if you were not helped you appear to have been able to accelerate your discharge. This site does not advocate complaining unless its very necessary, and you mention that you are a reluctant complainer as well, but there comes a time when some companies need to be pushed to do what they originally promised to do. Where thousands of pounds of fees are involved this is especially the case.
I would raise a caution for other readers about the suggestion to transfer assets into someone elses name prior to a protected trust deed. It isn't allowable to transfer an asset for the purposes of avoiding it from being included within a trust deed. Doing so could actually cause some pretty serious problems. The remaining suggestions are extremely useful and I'd like to thank you for sharing the benefit of your experience here.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds 
07/12/2010 5:18 pm
Hi all
Good post and very good info.
TDA is correct, a Trustee can challenge any transaction in the period 5 years before their appointment if the transfer is to an associate/family etc and challenge 3 years to any other person.
The post highlights the problem with the 'selling' of a solution. Great service at the start and little else afterwards. I would hope that someone at the Trustees office could keep you right, although it appears a large number seem to be telling people what they want to hear.
Anyway good luck and please let us know if and when the 'discharge' comes through.
Regards on a chilly Tuesday
Mark
Mark is not posting regularly in the Trust-deed.co.uk forum.
