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Scottish Trust Deed Forum
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Topic starter
16/10/2013 3:47 pm
Hi all,
I would be grateful for some advice. It has been 17 months since myself and my husband received our form 5. Whilst things are slowly improving there continues to be a stumbling block. The trustee has yet to discharge themselves. We have been very patient as we realised there is a PPI issue to deal with(of which there is none). However 17 months down the line the issue has yet to be investigated, getting fed one feeble excuse after another. Initially it was supposed to be dealt with by an external firm which was unsuccessful. So they decided to do it in house. Now I'm being told it is further delayed due to restructuring. We are keen to attempt to rebuild our credit history, however, the creditors have not been paid so our file still shows as active for a trust deed. We feel we have been really let down by this company having complied with our trust deed through out. I was hoping that someone would have suggestion to help get this moving or even a body to which we can complain. Surely this is an unexeptable amount of time to wait with no progress at all?
Many thanks
16/10/2013 4:55 pm
Hi Bampot
I have to agree. I think 17 months is unacceptable especially as it sounds as though they are not even close to concluding the PPI issue or possible even starting it!
Mark
Mark is not posting regularly in the Trust-deed.co.uk forum.
16/10/2013 6:24 pm
Hi Bampot.
I agree. This seems way too long.
However I'm not sure that this need affect you in any way.
Is the failure of the trustee to get their own discharge holding you back somehow?
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds 
Topic starter
16/10/2013 7:35 pm
Thanks for your reply's. Although it may not have a huge impact on my day to day life. I am keen to put it behind me and try to repair some of the damage I have done, including my credit rating. I don't seem to be able to do this with any degree of success whilst my creditors remain unpaid and my accounts show a default. We also continue to receive statements from creditors whilst the accounts remain unpaid. I also just feel that having complied with all aspects of the trust deed, to have it concluded in a timely fashion would be good practice and morally correct. Based on this, is there any steps I would be able to take in order to try and put a little pressure on the company to try and get the ball rolling?
Again, grateful for your advice.
16/10/2013 9:13 pm
Hi Bampot.
Have a read of the following article. If you've been discharged it shouldn't stand in the way of sorting out your credit file even if your trust deed provider hasn't been:
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds
Topic starter
16/10/2013 10:32 pm
Again thanks. But I'm still wondering, is there a professional body to which I can make a formal complaint?
17/10/2013 9:30 am
Your Trustee's regulatory body should be detailed on letters you have received during the course of your Trust Deed.
17/10/2013 11:41 am
Hi Bampot.
The professional bodies that Voice of Reason mentions will likely expect you to have exhausted your trustee's complaints procedure prior to taking up any complaint from you.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds
