myself and my wife have recently entered a trust deed, first payment made and everything set up... my question is what to do regarding letters currently coming in for demand for payment specifically debt recovery firms employed by our creditors.
should i be contacting them to inform them that we arein atrust deed.if so an example of the script of conversation I should use ?
Thanks
Hi hajxel.
It's really up to you.
You could just ignore them.
If you prefer you could contact them to let them know about the trust deed and that you're therefore not in a position to make any payment to them.
Your trustee might be willing to receive the letters and contact these companies to confirm their involvement and ask them to cease contacting you.
Hi hajxel,
The letters will take a little time to stop and isn't something which you need to be worried about. You can still receive the odd letter about the debts throughout the Trust Deed as creditors have a statutory requirement to send things like annual statements if the account is still live.
Contact your relationship manager and make them aware of the letters and forward them on so that they can ensure that the creditors have been contacted. It's not something which you need to deal with directly with the creditors. Your relationship manager should fax, email or post that creditor/debt collection company confirmation of your Trust Deed.
If you speak with the creditors you can inform them that you have signed a Trust Deed. They may ask you for a reference number for this but you will only receive this when your Trust Deed becomes protected.
David is not currently posting in the Trust-Deed.co.uk forum
Hi hajxel
My advice to everyone is always refer matters to the Trustee to deal with. Due to the timescales involved it can sometimes take a couple of weeks to make initial contact with creditors and then there's the usual process for them to update their systems. Keep in mind that there is nothing creditors will do in the meantime, although the calls/letters do have an annoyance factor.
Mark
Mark is not posting regularly in the Trust-deed.co.uk forum.
I'd say your response might depend upon how long it is since the Trust Deed was signed. If it is a matter of a few weeks, then it might be easiest just to ignore the letters - they will probably stop soon anyway once the creditors have updated their systems properly (often they wait until confirmation of protection before they put a stop to correspondence).
Any that do continue to send demands after this, you should just send the letters in to your Trustee. They will contact the firms again and get them to stop.
If they are really concerning you or causing you distress at present then you shouldn't hesitate to contact your Trustee for reassurance though.