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06/09/2014 4:11 pm
Following my husband's yearly review the company have decided that he can afford an extra £130 a month. This is certainly not the case and could put us out of house and home. When we got in touch with the company and spoke to the person who sent out the letter he seemed very arrogant and quoted expenditure figures completely different to the one he sent in. When my husband tried to reason with the man he was told they would send out the figures they had received and for us to go over them. We have now got the expenditure sheet they had and it is completely different to the one we had sent in, another concern is they say they didn't receive the bank statements and pay slips which were enclosed in the same envelope. Has anyone experienced anything like this or has anyone got any advice of what we can do? We fear if my husband submits another expenditure form and more bank statements/pay slips we will be no further forward and will be forced to pay the extra which we just can't afford?
Gillian McIlroy
06/09/2014 6:03 pm
Hi gmac
I can understand how concerned you would be with this.
Did you keep a copy of the documents you posted in?
Did you send it recorded delivery?
If it is possible, can you re-submit the information with a letter stating that you believe your information has been mixed up with someone else's. Send the information Recorded Delivery and keep a copy.
It does sound like as admin error and it should be easily corrected if you can provide the information again.
In the meantime, if you can e-mail your trustee, explain that the paperwork is not the same and you believe it has been mistaken with someone else's and ask them not to take any action until they receive the new copy documentation. Then send it ASAP.
I do hope you get it resolved soon.
06/09/2014 6:12 pm
Hi gmac.
I think the starting point is to ask why the figures that have changed were amended.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds 
08/09/2014 8:42 am
Hi gmac,
It does sound like there might have been a mix up with the paperwork which you sent in.
As Firewalker has suggested you should look at reproducing the information which you sent into your Trustee the first time. You could look to send this recorded delivery and take a copy for your own records. If you are able to, you could also scan and email them a copy of the paperwork.
Make sure you are as thorough as possible when completing this to show that you cannot afford to increase your payments by £130.00 per month. Explain to them the possible consequences of an increase like this will have for you both.
I think it would be unfair for them to simply increase your contributions without really discussing the matter further with you.
If you feel you aren't getting anywhere on the phone you could always ask for a face to face meeting in their office. I have found this can be a useful way of resolving things when there are issues in a case.
Let us know how you get on.
David is not currently posting in the Trust-Deed.co.uk forum
09/09/2014 4:22 pm
gmac
A similar thing happened to me when I was entering the final year of my Trust Deed. The company I had my Deed with claimed not to have received my completed expenditure form, even though they received the letter and bank statements that were in the same envelope. They then tried to up my contributions by more than double - my wages had gone up by about £30 per month but my expenditure had also gone up, by more.
I simply wrote to them, telling them there was no way I could afford it, I didn't know how they had come up with the figures and that I would continue to pay what I had been paying for the previous years of my deed.
They didn't reply and I kept on paying the same as before.
Not suggesting you ignore them and keep paying the same as before but just letting you know that what you are experiencing is not a one off.
monkeygg
