Hi all - first time posting here and I'm hoping someone can give me some advice.

We entered into a secure trust deed back in August/September 2007, and completed our agreed contribution payments in October 2010. However, since that time, I've been in touch with the company who have been managing the trust deed for us several times to try and establish what else needs to be done to get the trust deed discharged. What they recently came back to us with (in January) was that there was still equity in the property and they were going to value this and see what we still owed. Long story short, I felt gutted by this and went back to them to say i felt any mortgage redemption figures should be based on the date when the contributions were completed. The reason being that we have paid off approx another £7k in that time. The good news is that they have got the figures from back them, but they are trying to say to us that they had a property valuation from back then as well which they would want to use if they use the redemption figure from October 2010, whereas according to their most recent valuation, the property value has dropped in the same period by £15k.

I've contacted them repeatedly in the intervening 18 months, but we have suffered from repeated changes in account manager at the company (which we have never been informed of but have only found out about by calling up to speak to the previous person), and I feel we have done all the chasing on this. Ideally, id like to argue the point with them that they should use the mortgage redemption figures from 2010, but the current valuation (given we cant leverage the old property value now) which would effectively mean we have nothing else to contribute, but i'm not sure how strong a stand point i would have for this.

Any thoughts and advice would be appreciated.

Ronnie1701