Hi tompie

I had the same issues with my RBS account and thankfully it appears to have been resolved today.

I think you will be fine with the insurance side, there is normally a cancellation period,14 days + I think, but I've no doubt they can check which bank the payments should come from and make appropriate provision.

Mark

Thanks Mark. It just leaves me with no money at all and the frikin number they give you to phone is just been constantly engaged for yesterday and today..

Hi tompie1980,

We're pleased to say that customers expecting credits to their thinkbanking accounts should have now received them and accounts should be up to date. RBS have advised that they have fixed the underlying technical issue and have cleared our backlogs.

You may notice that some transactions on your statement are dated differently than you expected; this is due to the delay in processing these transactions. There may be some anomalies on a small number of customer accounts and we will continue to work to rectify these as soon as possible.

Once again, we have extra staff working to answer your calls today and have set up a phone number (0330 440 7100) which should be inclusive to call from most landline and mobile tariffs.

We understand that our service has fallen below our usual high standard over the past few days and for those customers expecting money into their account, it has been a worrying time. We sincerely apologise for this and thank you for your patience and understanding during what has been a difficult time for us all.

Thank you

Just for clarification, Wilson Andrews and Think Banking are part of the same group of companies.

Thank you for this information Steven.