I think that you'd better check with the claims company. It may be that the lenders need to check some things with you in order to take the claims further.

They're asking us about a loan I took out in 2007..... Do they seriously expect me to remember anything about it?!

Hi Nemo1.

Of course you can only tell them what you know.

Probably best to ask the claims company for their thoughts as Kevin has suggested.

Will do, I'll give them a bell in the morning 🙂

I had the same recently when PPI claim was getting looked at by Lloyds, I couldn't tell them any more than what was on questionnaire as questions they asked me were about CC I took out in 2001!!
After that I refused to answer any further calls and about 2 weeks later I got letter confirming they were paying out more than £5000 (it was for various CC & loans I had with them over the years)
So they obviously didn't actually need to speak to me as they made their decision without any further information

Hi Nemo1

Thank you for the post. I've checked with the team at Think2Claim. It isn't uncommon for creditors to call clients when they receive a complaint ÔÇô usually to see if the client can provide any more information around the sale of the PPI. Your instincts were correct- our advice would be to refer them back to Think2Claim.

I hope this helps,

Thanks Stephen, they have called another 2 times today!! If they call again I'll threaten them with a harassment claim...!