Hi Joni.

Mark, Kevin and Shona all meet their clients face-to-face. Mark tends to travel widely throughout Scotland himself whereas Kevin or Shona have colleagues that may cover certain parts of Scotland that are further away from where they are personally based.

Quite often a brief chat on the phone is required to run through some pretty basic information. The reason for that is to ensure that a trust deed appears to be a route that is both open to you and potentially suitable for you; it therefore will prevent your time and that of the visitor from being taken up where it is clear that another option will be a much better one for you. Having said that, the bulk of the work, explanation and answering of questions should and would be done on a face-to-face basis.

Thanks for reply- am i the only person who finds themselves in tears when discussing this stuff- its so annoying not to mention difficult to converse through
J

Hi Joni.

You're absolutely definitely 100% not the only person who may sometimes become upset when discussing debt and the worry and/or stress that it is causing them.

Any decent debt or trust deed adviser will be understanding and patient in such circumstances.

Hi Joni

Its actually quite common, but more from the relief aspect than anything else.

It's the unknown element which is the scary part, however if you sit down face to face, then everything should be discussed and all your questions answered. You can then hopefully regain some control over mmatters and look forward to a proposal which you know has a start date and an end date with no surprises.

Hope this helps a wee bit.

Mark

Helps hugely guys- many thanks
Mark- i will bring my own hankie
J

Hi Joni

I'll probably need my own hankie then!

Regards

Mark

Joni

Any tears you may have at the moment will be nothing compared to the relief you feel when you finally get something sorted out - i don't mind admitting i cried buckets when my last TD payment left my bank account.

joni
i am about to sign my TD with Marks company next wed.I have cried buckets over this but now its tears of relief!!

I cried buckets when I was sorting out my deed. There were 2 people in the room going through everything and one of them had to go get me tissues. I felt a bit silly bubbling in front of total strangers but they were so sympathetic.