kind of scared to don't know what they'll say

Hi dlareg32

I think its always best to confront these things and argue your case.

If you have paperwork with strengthens your argument, then it should hopefully make any negotiations easier.

Mark

I have no paperwork to strengthen my case as we only took the reps word for what would happen

It's still going to be worthwhile making your case dlareg32 if needs be.

There's potentially lots to be gained and nothing to be lost.

finally made last payment to trust deed now they are wanting details of our equity explained that when we first met rep that we were told that it would not come into play.they came back stating that we were told on several occasions about equity which is rubbish so I replied to them telling them this and that I would be passing this on to the financial ombudsman awaiting reply

It's a bit complicated this dlareg32.

The Financial Ombudsman may help you pursue the intermediary but not your trustee.

That means even if they agreed with you it might not necessarily help you.

no reply so contacted ombudsman they said that they would reply within 3 weeks just have to see what they come up with fingers crossed

Hi dlareg32.

I'm afraid that I'm really not sure that the Financial Ombudsman will be able to assist you much. The blog link I provided explains more.

Most of what insolvency practitioners do simply doesn't fall within the scope of what the FOS does.

Hi dlarer32

TDA is correct as I think there is little the Ombudsman can do.

The normal process would be to write to the Trustee's governing body to investigate. They could then access all paperwork from the start of the trust deed onwards.

I know its no comfort, but there are numerous posts in the same scenario where one thing was promised by a middleman company desperate to get you to sign which turned out not to be the case. All matters discussed, particularly with equity, should be assessed, valued and confirmed in writing before signing anything.

Mark

ombudsman replied with paperwork for permission to look into case and also wanting paperwork for same no doubt will find out soon enough whether they can help or not either way im not letting this go

I understand that you reckon that the ombudsman wont be able to help me but if this is so why have invocas advised me to contact the ombudsman if I am unhappy with there reply.if you know they cant help then wont invocas know this as well which makes me think that they must be steering me in the wrong direction which in itself is an admission of guilt or am I becoming paranoid.ger

Hi dlareg32.

I personally wouldn't jump to that conclusion.

This situation with the Ombudsman is confusing. So much so in fact that when we first asked an actual Ombudsman he didn't know and had to go back to London to find out for us.

That's where that first blog I linked to here came from.

Might be best to give this a little time right now, but I wanted to share information about other routes with you.

yes thanks I understood what you were doing I just thought I would test the water all your help is much appreciated cant do anything till ombudsman gets back to me as I have sent them all my documentation.ger

Hi, please advise how you get on, as I am in the same situation, and don't know who to complain to. I have dug out the original paperwork and did get everything agreed beforehand, but since a new company has taken over, they are trying to change the terms, after 3 years of paying monthly contributions. I am meeting with a manager next week to hopefully find a way forward, but what was sold to me as a lifeline 3 years ago is turning into my worst nightmare which could end up with me and my family being made homeless as they are looking for much more money than was originally agreed and accepted. I am virtually penniless and have nothing except my home.

Hi again Lily.

You can complain directly to your trustee if you choose to.

If you're unhappy with the outcome you can then take your complaint to the professional body of which your trustee is a member.

Hopefully none of that will turn out to be necessary though.