Hi stevedodge.

Is there any chance these two letters have overlapped?

From your description it does sound as though everything will work out OK.

The letter was dated yesterday, which is two days after I spoke to the office.
I guess could have crossed over but just to receive the letter in the first place without the trustee even speaking to
me is a bit confusing. I'll speak to the office Monday morning.
Living with a trust deed for 3 years is difficult and stressful as you can imagine, so the last thing you need is threatening letters when the trustee hasn't even taken the time to speak to me.
My trust deed was set up with Mark from this site and his office (although he's not my trustee)
Really just concerned that the trustee is going to terminate my trust deed on the back of that letter.

Hi stevedodge.

Termination isn't going to happen without very good reason.

Hopefully you can get everything straightened out on Monday morning.

It will be letters overlapping from different desks in the same office,happens all the time.

Paul

Spoke to the office and the admin team aren't really willing to listen to my side and are stating that the decision has been made. Supposedly it's all to do with me not filling in PPI forms quickly and sending them in, meaning their office had to contact me a few times to chase. This is deemed as non compliance!
For info I returned the PPI forms last month after speaking to the office. It was my own misunderstanding as I have never had PPI on anything so only thought the forms were to be filled in if had taken PPI. Once the office called me and explained I completed them and sent them in. They seem to think a review form was sent in march (never received anything and first heard about it was 8th October) so they believe I didn't complete these either! Even though nobody from the office had called me about it before now or sent any follow up letters. The fact they have had to call to chase me on couple things is being deemed as me being non compliant and that's that supposedly.
Waiting for a call from the person who made this decision but getting more and more stressed about it.
Do you feel the circumstances warrant this action?

Hi stevedodge.

It isn't easy to comment as terminating a trust deed and seeking to sequestrate a client is a very serious step to take.

From your description this would seem like a strong reaction to what has taken place, which makes me wonder if their perception of the events leading up to this point is different to yours.

I do hope that you'll be able to straighten everything out.

Thanks for the advice. Managed to speak to them and sort out the situation. They explained things from their side and I explained how it was from mine.
Looks like they also wish to see my trust deed continue to completion. Only four months to go!
Thanks again for easing my concerns.

That's great news stevedodge.

I'm glad it's all sorted out and you can proceed with the final few months of the trust deed now.