The message will be with Kevin silverline.

Part of his role is to visit potential clients of his firm so there's a possibility he'll be out of the office for part of the day. I'm sure he'll forward it to the appropriate person as soon as he has access to email.

Hi Silverline. Sorry for the delay, and for the difficulties you have experienced in contacting us.

I have passed your query on to your case manager, who will be in touch with you to discuss your situation.