Does your credit file suggest that a balance is still owed to Capital One, delpy8? Or is it just that the date of default is still showing?

Hi Kevin its showing a date of default, Everything else is closed

quote:

---

Originally posted by TDA (Debt Adviser)
[br]Hi delpy8.

I'm not 100% sure how Resolver works, but have you made a formal complaint to Capital One?

Financial institutions have to deal with formal complaints within tight timescales, and you'd have access to the Financial Ombudsman to deal with this if they didn't do so (or if you didn't agree with their final decision).

---

Hi I have contacted Capital one on three occasions with a letter and copies of my form 5 and heard nothing back. This was to the complaints department

It might be an equifax issue? As I have contacted them also as its now showing as closed/settled but still showing as a defalut on my credit file so maybe a timing thing again

Hi Guys
I received a reply from equifax as per below so even more confused as to why it shows as a negative on my account after its been settled, No other account under the trust deed shows this way I'm even getting credit card offers from Capital One??
__________________________________________________________________
Thank you for getting in touch.

We acknowledge your concern regarding the above, upon checking our database we can confirm that your Capital One account is marked as settled with nil balance.

Please be advised that part of Clearscore service is giving you what are the positive and negative comments on the report. The commentary section suggest negatively about this account due to it's payment history. We apologize but we cannot remove or alter this information.

I hope you find this useful. If there’s anything else we can do for you, please let us know.

Kind regards

Equifax Customer Services

I think you are getting mixed up between an account being "in default" and a default notice being visible on your credit record.

Judging from your reply from the credit reference agency, the account with Capital One is no longer "in default", which is correct.

However, the fact that the account did default at some point in the last 6 years will still show - your credit file is a record of whatever has happened in the last 6 years, including any default notices during that time.

What is the default date that is showing - is it around the same time as your Trust Deed was signed?

Hi Kevin default date is about the time I started my TD but why is it only capital one that is showing like this

Capital One
£ 541
01/01/2018
Default
Name

Date of birth
##/##/19##
Account type
Credit Card
Account number
**************@@@@@
Account start date
15/08/2007
Repayment frequency
Monthly
Date of default
26/07/2012
Default balance
£ 580
Status history
2018 Jan
DF

Hi delpy8.

It’s hard to say why it’s the only one. Were your other debts in arrears or default for some time before your trust deed began perhaps?

As I’m sure you’re aware, this account will fall off your file in the summer.

Hmmm, it does seem strange that there is a balance of £541 showing. Usually that is changed to zero. I had assumed that was the case given the reply you got from Equifax. Their reply doesn't seem to match what is on the record does it?

Hi Kevin it seems that this balance went to zero only on the 05/02/2018 which is not correct this was settled a while back with the rest of my debt,I assume I cannot do anything about getting this corrected as it is showing closed now, Its a shame as I think it might of been detrimental to my credit score 🙁

You can ask for that to be changed delpy8 and I think you have reason to insist on that happening.

It should have been changed when you were discharged.

They have the ability to correct the entry.

Hi is it Capital one I contact or equifax

I believe it is Capital One you would contact.

Hi All just to let you know my credit file is showing that the Trust deed will come off my file in June, Its been a quick 6 years but I have one concern, All the accounts that I included in the TD are showing a date of Satisfied June 2012 except my creation account, Am I right In saying they should also show June 2012 when I entered into my Trust deed

Hi delpy8.

I'd expect the date of default notices to be at the start of the trust deed.

I'm not sure I'd expect all of the accounts themselves to show as being satisfied at that date (because they weren't).

Are you saying the other accounts have default notices dated at that time which have now been marked as satisfied?

Is there a default notice marked against the Creation account?