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Scottish Trust Deed Forum
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Topic starter
06/01/2013 8:31 am
did a DAS back in july last year stopped getting statements from my bank santander said the bank account will be sent to a debt collection agency and i need to stop making payments into my account as it is now closed i told them i was under a DAS and santander agreed with the arrangement back in july they said it is not the same as bankruptcy and they can change the payments if they want too they dont have to agree to it i dont think they new what a DAS is.they said the debt collection agency will be contacting me and i will need to make an agreement with them.i told them what a DAS was but they did aint understand what should i do.
06/01/2013 9:49 am
Who is running the das for you? I wouldnt be overly concerned. Clearly they are confused over whats going on.
Paul
Trust deed completed Jan 2012,Trustee discharge Nov 2012.
A new dawn.
Topic starter
06/01/2013 9:54 am
the local council advice
06/01/2013 11:32 am
Hi jd61.
Whoever you've been dealing with at Santander doesn't know what they're talking about. You'd think a big bank could provide better training.
There is nothing for you to worry about, just let your usual DAS contact know about this.
It may be that your payment just needs to be sent somewhere else. That's not for you to do though.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds 
Topic starter
06/01/2013 2:37 pm
thanks TDA i will contact DAS advice office and let them know if santander want to keep contacting me they are just wasting there time.i think its because they dont have DAS scheme in England they dont know what it is.
06/01/2013 5:03 pm
Maybe... but it's no excuse not to train debt collectors that are working on the accounts of Scottish clients.
Very poor.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds
06/01/2013 9:39 pm
Hi I still have same problem with santander. Had a das since June 2012 and they still send me statements saying they are still charging about £100 interest on my credit card each month even though they are part of my das so cannot add further interest on my account.
My das company have already notified them they cannot do this but still get statement each month with increased charges.
Santander customer service is shocking.m
07/01/2013 9:35 am
Thanks for that Kazibee.
I knew someone else had been writing about a very similar scenario here recently but I couldn't dredge back who it was from the back of my mind!
Santander appear to have a training problem. Debt collectors that are ignorant about how debt solutions work are likely to be ineffective, to upset clients, and to risk breaking the rules that apply tp debt collection.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds
