Hi worriedme.

It's always good to hear of helpful positive contact from creditors.

I'm sure it's not that rare for things to be done correctly, but for obvious reasons we generally hear a lot more about the frustration caused when certain debt collection outfits don't have the appropriate training and processes in place to deal with these situations in the appropriate way.

Hi worriedme,

And anyone else feeling frustrated by the continued calls from Creditors following the signing of a Trust Deed and even after protection.

Worth considering:

a. Take details of who called, what debt it relates to, any reference numbers, fax and telephone numbers and who called and pass to Trustee by email or letter and request contact be made - debts are regularly passed to other agencies to chase in the hope of a return.

b. A copy of the circular sent to all known creditors should also be sent to you and you could copy and send onto the Creditor who is chasing.

c. Send a copy of the Protection Certificate to the Creditors

d. Pass on the Trustee's details to the Creditors and ask them to contact the Trustee direct.

Chris

we didnt hide and answered calls knowing that it was all part of the process. Egg were terrible,promising not to call again only to call 10 minutes later!!! Lloyds tsb never phoned once,neither did mint or barclays.

Paul

Changing your phone number is free and very effective.