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Scottish Trust Deed Forum
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Topic starter
11/07/2013 8:25 pm
Hi, can someone clarify this for me please? My understanding is that after completing a Trust Deed lenders should mark your credit file as settled/partially settled (as per advice in the forum). I have problems with one lender who has left my account as Default and only reducing the balance by the amount paid out at the end. I have complained and their final response was that the full balance was not paid and therefore the account remains in default until it finally comes off my file. They also advise to take any further complaint to the FSA although I belived this would be the Information Commissioners Office. Can anyone advise if the lender is correct as I know any complaint to the FSA or ICO will take a very long time.
jockdock
11/07/2013 11:04 pm
Hi jockdock.
Default Notices should be marked satisfied or partially satisfied.
A Default Notice isn't the same thing as merely indicating that an account has fallen into default.
Irrespective, the balance owed should be set to zero when you have been discharged.
I believe that the ICO would be the best complaint point if this cannot be resolved with the lender.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds 
