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Scottish Trust Deed Forum
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Topic starter
19/03/2014 12:42 am
For anyone experiencing difficulty trying to contact Mint Credit card to update their credit file, I have .... eventually .... found contact details where they appear to be able to deal with the credit file update:
(I have previously written to Customer Services, Southend on Sea and Data Controller, RBS, Edinburgh).
Insolvency Credit Cards
Credit Management Services
P.O. Box 16337
7 Brindley Place
Birmingham
B2 7YH
Tel: 0800 151 0400
Fax: 0845 878 9920
Hope the information is of some help.
19/03/2014 12:39 pm
Thanks for sharing that Firewalker. I'm sure some readers will find it useful.
It is perhaps worth pointing out that you're perfectly entitled to expect a bank to pass your enquiry to the right department whatever address or department you originally contacted.
I know that's fine in theory, and doesn't always work in practice, but is perhaps worth pointing out in terms of weighing up when fair efforts have been made already and a complaint might now be reasonable.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds 
Topic starter
19/03/2014 3:51 pm
I agree completely TDA. This was my last attempt before involving complaints authorities. If it does not result in any action, then I will need to lodge a complaint with ICO and I will also ask the Credit Reference Agencies to help (they offered to do so).
This was just in case anyone was going round in the same circles I was or is about to write to MINT - save them wasted correspondence.
