Got the same one today, especially annoyed as I actively didn’t use this company because of their poor customer service reviews

Hi Graeme and Smudge249.

There are circumstances where a new trustee (along with their firm) can take over a trust deed. This sometimes happens (as examples) when a firm decides to exit the market or if a trustee decides to retire.

I do recognise that an unexpected change like this could feel very unsettling.

Morning GSmith

Yes this can happen and I believe a substantial number of clients have been transferred as a result of this and letters sent this week.

As TDA advises, the terms and conditions of your trust deed will not change

All the best

Paul

Thanks for your replies.

Yes it is very unsettling.

I have written confirmation from my old company regarding an issue, will the new company stand by this?

Thanks

Graeme

Hi Graeme,

When we've seen this in the past firms have honoured previous written commitments made about specific issues.

It's sometimes difficult for them to broadly and explicitly state that this will be the case because, in the extremely rare event that they discovered something that just isn't right, they would be duty-bound do deal with such an issue in the right way.

In the vast majority of scenarios it will suit everyone to carry on as before because a trouble-free successful trust deed is ultimately in everyone's best interests.