I'll be rushing home to make sure I can find my property letter now! This is a bit worrying. Although my TD is with Apex and I've not heard from them, there seems to be a few horror stories circulating and that the problems we here about on the forum with other firms are creeping in to Apex?

I hope I'm wrong and my experience continues to be as it is, but at the same time fears are starting to build up!

Property will always be the single biggest issue and it's the reason why I continually moan to people about getting things agreed beforehand and put in writing before anything is signed.

As far as equity is concerned, in my opinion the firm should have a valuation of the property and, if possible, a note of the redemption before any paperwork is signed. That way the equity position is clear and the agreed method to deal with this is agreed in full. If no equity exists, then this should be clearly stated.

Mark

Hi Baller1.

I wouldn't panic.

We've met with the senior team at Apex, including both trustees, relatively recently. They acknowledge that the changeover has been unsettling for some clients, were open that with hindsight communication with clients might have been handled slightly differently, but to be fair to them explained how they faced unexpected and unwanted delays in being able to do what they wanted to for their clients.

Everyone was friendly, professional and had clearly been working extremely hard to catch up from the delays connected to the changes. As we've mentioned here before, many of the key people are unchanged from the predecessor firm.

I don't say this to question or diminish any of the concerns expressed by others on this thread. Equally, I don't want anyone reading it to worry where there very likely is no reason whatsoever to do so.

My PTD was previously with RSM Tenon and I was advised my case was now being dealt with by Apex. I was dubious at first too after reading some posts here. However having just sold my flat last Friday while still in the PTD, I can honestly say they were great. Dealt with everything really quickly. Especially when the purchaser's solicitor forgot to ask for certified documents from the Trustee and only realised 2 days before the date of entry, Apex (Inverness office)made sure the sale went ahead on time. I'm now waiting to find out how much more I need to pay once they've taken the equity from the sale.

Must say I'm totally unimpressed by apex. I'm not sure if its just my administrator but it'd be easier to get the pope on the phone than this guy!

I made my last payment in August as advised by RSM and asked to send a payslip showing maternity leave and they'd write to my creditors to request an early discharge. When I finally managed to get ahold of Apex in January they had no note of this whatsoever and required a new I&E which I sent off 5 weeks ago now. Still no word.

If I have to make my final 4 payments then we'll find a way to make them but I just need to know! I get that they're busy but I don't think they understand how stressful the uncertainty is.

Hi. Just wanted to say that my experiences with Apex so far have been great. Got a letter back in January advising of the changeover from RSM. Then got a current status request through 2 weeks ago. Filled in the form and sent away 2 payslips the same day recorded delivery. Got a letter back 4 days later saying thanks, returning my payslips and confirming all is in order and that payments will remain at the same level. Can't ask for a better or quicker service than that. Fair is Fair.

I'm pleased to learn that after Apex have taken the equity from the sale of my flat, I now only have 13 more payments to go so I'll be clear by May 2015. I won't need to pay anymore contributions. Finally there is light at the end of the tunnel.

I am having a nightmare with Apex. Over 3 years, it was agreed with RSM Tenon that I would pay the £15k equity in my house, over 3 years, then either pay the balance as a lump sum or instalments in the fourth year. However, when I contacted Apex for a final balance, they have told me to get a mortgage redemption statement and are saying the amount I have been paying for the last 3 years did not come off this amount. They are also looking for my husbands half of the equity, which 3 years ago was the same as mine, £15k. They are saying the equity in the house is £32k, and because the mortgage is in my name, I need to pay this. This is making me ill and the complete opposite from what was agreed with RSM Tenon. Has anyone got any advice they could give, or any experiences they could share please, as my husband is very angry, as he was present when RSM Tenon visited our home, and explained the terms to both of us. Thanks in advance.

Hi Lily.

Probably best to keep this to the new thread that you've started and which I've just answered.

Thanks, I am new to the forum and wasn't sure how to start a new topic, but worked it out and copied the text over. On the plus side, I've found my original paperwork showing the agreement, so feeling a little bit better about the situation, and hope to get it all sorted next week.