Okay Still not heard a thing from anyone at Apex. Could someone please post the appropriate website link to contact the Aberdeen branch as that is who i was with when it was RSM Tenon. No idea if i'm even still with the Aberdeen arm.
Still think its pretty poor practice to not contact clients after this much time.
Really getting fed up with non existant customer contact from Apex.

Hi Amerififer.

When I last looked at their website there was a single contact number rather than one for each office.

Does anyone have a link for the company as there is a lot of apex company's online I called apex credit management and they said apex solutions are different and they didn't have my details on there system

Hi whitley87.

It's ApexDebtSolutions.co.uk

Contact details on their webpage currently are:

Apex Debt Solutions LLP

Aberdeen
Johnstone House
52-54 Rose Street
Aberdeen
AB10 1UD

Edinburgh
Apex 3
95 Haymarket Terrace
Edinburgh
EH12 5HD

Inverness
Ness Horizons Centre
Kintail House
Beechwood Business Park
Inverness
IV2 3BW

Tel: +44 (0)330 055 5455
Fax: +44 (0)330 055 5454

Hi all,

New here and have just received my letter from apex on Saturday. Having been completely unaware and being due to satisfy my TD in 2 weeks time you can imagine how alarming this was to receive. Let me tell you the website didn't fill me with confidence either. The only thing that made me feel better is that the name of my account manager remained the same as it was before. Let me add that I have no relationship with her, as with RSMT my contact was changed twice without anyone bothering to tell me until I tried to contact the person that had left.
I'll give her her due, she did reply to my email first thing this morning and explained that after the final payment had been made they would investigate the ppi and after this my accounts would show as satisfied. Once I asked her what would happen if the ppi was mis sold I got a one line sharp reply stating any compensation would be collected for the benefit of the creditors. No **** Sherlock! I was merely looking for a bit of info about how long this will take and the process, the least I would expect from a company that are benefiting from my situation and took over a year to set this TD up properly. Not remotely impressed.

Welcome to the forum mrssomers.

You may well find that they're able to discharge you once you've completed your obligations.

If that's the case they'll remain in office to deal with the PPI.

It might be worth asking whether this can be the case.

I contacted Frp advisory and they have got my account, had a chat with the lady dealing with the lady dealing with my account and it's all sorted now so thank god, I feel much more at ease now, I was starting to panic a bit over the weekend lol

I was surprised to receive a letter today the same as others have received as I didn't realise anything was going on.

I had emailed my contact at RSM yesterday to arrange the payment of the Trustee's interest in my property and was wondering why I hadn't heard back.

Now I have a new contact (my 3rd or 4th since starting my TD), I have emailed her to get the details. My last payment is due at the start of March so I'm hoping my last 2 months go smoothly.

I also received a letter from Apex today on my return from work.. I knew that things were changing as per my frustration on other Posts regarding not hearing a thing from Apex..
I also have a new contact, who is also the 4th or 5th since starting my trust deed, my trustee however has remained the same.
Here is to things going smoothly from here in out..

Letter received here too. Looks like they are finally getting to folk en mass, which is good.

Forgot to add, I'm also on my second trustee [:0]

Likewise Mapleleaf but I wasn't overly enamoured with my first[V]

On my second trustee as well but that changed when it was still RSM 🙂

i see apex is creating grieve to some others too . we are in the same boat after 3 years of paying into the trusteed and another 8 months of more continuing paying towards an equity that does not exist we received a letter of demand sale of our house from this apex that took over 40month into our trusteed and seemley they can do that !! they cant find any arrangements that where setup by rsm team and all they are interested in now is to sale my family home and have me the wife and the kids in the street , the woman from them actually demanded my wife the money asap £17000 and told us to go to get sheltered accomodation if we did not want our kids in the street. we setup the trusteed with RSM after the ppi did not help us . RSM did claim £9000 of PPI on our names got 44 month of paying and then left us in the hands of this Apex Wolf to take our house too. Sometimes i think would have not been more Human if they would have killed us off by selling our house at the beginning rather than eating us alive for 44 month at £200 a month in the process Claiming the £9000 in ppi for themselves and at the end still killing us by taking our house anyway ??. the thing is we never missed or reduced a payment, we never where at any point been told to worry about anything but actually our paper work say how good we been through all. The only problem i see is that RSM paper work for what APEx are saying is not there , the comunication we had with them and the go about of the agreements for the Ghost equity is not there although our payments show that we well overpaid them. when the lady for APEX looked at the extra 8 month of payment she laughed at told us why did you keep paying after the 3 years and when we told us that was agreed with RSM she laughed again and told us they did not have anything noted. like everything else.
So Far the Advice I would give anyone thinking to get into a Trustdeed is this.
1 if they tell you that they are a government body to help you , tell them to go away , they are there for one and only reason and this is to make money off you and your creditors.

2 they will try and get a survey to over estimate the value of your house in our case we had just 6 month prior to get into the trusteed borrowed to the max amount of our house that was £122,000 to help pay off some debts, 6 month later the Survey that the trusteed sent , magically found extra equity of £18000, the house was now worth £140,000. we asked how and if we could see the survey report , told that that was good as it was only required as a collateral and that the creditors would only accept the trusteed plan if there was showing that the house had equity , at that advice you have no choice to accept his saying or be in the street , my advice is get a second survey and if there is large amount of equity do not get into the trusteed at all , sale the house yourself you will be clean and start fresh.
3 any time you agree something is not good enough to get it approved over the phone get it in writing and if you don't get it within a week in the post ask againand again until you do.
but mainly dont get into a trusteed if you have or if they are trying to say they have large equity on the house there plan is to take it at one point . if like us was the PPI that did not work then dont get into a trusteed but clim your PPI back it will go in your pocket and not theres . we ahd £9000 back that was eated by the trusteed.
ON a different NOte i hope not all Trusteed practinioners act the same way and i hope your would be kinder to you , but do take my experience into consideration, i will keep you all informed of the outcome and will amend if needed too.
at the moment my house has been valued at the original £120000 that we where 6 month prior to the trusteed survey this giving us no equity . will Apex who took over my trustee deed 44 month from the setup date , have still interest on my house?? and will they prefer to see my kids without a roof on their head ???? i will all let you know.
Daniel.

Hi Thunder.

I think I agree and disagree with you in roughly equal measure with regard to your comments.

You're absolutely right that any person or firm masquerading as being a government service, or offering a "government backed debt solution" is to be avoided.

You're also correct that anyone with a substantial amount of equity in their home needs to think very carefully before signing a trust deed. How will you raise the money? If you cannot answer that question specifically and realistically your home may become at risk in the future.

Getting confirmation in writing of important points about how your trust deed will work is something we've advocated here for a long time.

Where we start to disagree is on the subject of a valuation of your home. A trustee has no interest whatsoever in over-valuing your home. They'd just be creating an unnecessary problem for themselves which was unlikely to benefit anybody at all in the end.

Valuations are opinions though, so they will vary somewhat. I know on your other thread Mark had suggested trying to agree a mutually acceptable (with your trustee) surveyor to revalue your home. Hopefully that will bring everyone onto the same page if it can be arranged.

It also seems as though you're describing the purpose of running PPI claims as being to benefit your trustee (sorry if I've misunderstood). They're collecting this money to repay more of what you owe to your creditors. Presumably that's how you would have used the money also if you reclaimed PPI but had large debts that needed repaying?

Please do let us know how you get on with the dispute over the valuation of your home. I hope that we hear from you soon that this has been reviewed in a way that all parties consider to be fair.