Hello Giz73,

I really cannot understand why a Trust Deed should take this long to finalise unless there are special circumstances. It seems incredibly unfair upon you.

Standard advice regards complaining would be to:

1 - Write to your Trustee personally (the individual named on your paperwork) setting out your concerns and requesting a response and solution within a fixed reasonable period of time. Make it clear that you will proceed to contact their regulatory body if the matter is not promptly resolved. Most Trustees would prefer to avoid complaints being taken to their regulator and take the opportunity to put things right.

2 - If you do not get an answer, or you are unhappy with the answer, you can complain to the professional regulatory body of that individual (which should also be listed on paperwork you receive... it may very well turn out to be ICAS).

I'd suggest that you hold off selling your property until this is all resolved.

Thanks TDA for your prompt response and for your help.

Having looked through the sight and forums I so wish I had seen the website before I entered in to my PTD as the advice and info that is here is invaluable to someone thinking of entering in to one.

I cannot believe the problems I have had and needless to say the company involved have come in for some criticism on these boards quite a few times before. Due to the neglectful, insensitive and totally unprofessional way in which this has been handled I will be taking this as far as I can.

Thanks again for your help

Good luck with that Giz73 and please let us know how you get on as some other readers seem to be in a similar position.

As you rightly point out choosing a Trust Deed company is a decision to be taken carefully. The process should be no different to making a major purchasing decision about any other kind of service or product.

Every company is offering a Trust Deed, but the quality with which it is delivered and managed seems to vary a lot.

In respect of you selling your property, Giz73, I think trust deed assistant is right to say that you would be wise to wait until your trust deed has been closed.

However, having said that if you check the wording of your trust deed you may well find that it stipulates a time period of 3 years and therefore it could be argued that any profit from selling your house now should not need to be paid to your trust deed.

Thanks for all your info on this matter and after puting in a written complaint to my trustee it looks like I will be discharged this month.

What now annoys me is that I am a year futher down the line from my completion date (sept 2009) and my discharge will be dated sept 2010. I am looking to move with work and I am being told that I will not be able to get another mortgage within 12 months of my discharge. Now this 12 month delay is all down to the Trust Deed company dealing with my PTD and not through any circumstances of mine.

Is there anything that can be done on this? Can the discharge letter/date be back dated or is it just my tough luck that my Trust Deed company have been hopeless and have admitted as much after I complained in writing? Or could the TD company put a letter in with my discharge explaining my circumstances which may help.

Thanks

I think it might well just be a case of tough luck I'm afraid Giz73. I suppose it may be useful to have some kind of letter from your trustee to say that your discharge was delayed through no fault of your own, but whether it would make any difference to a prospective mortgage lender is another matter.