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My trust deed was pretty straightforward.. No PPI so don't understand why would take so long. Thanks Amerififer I will do.:-)

I will thank you all for your advice. I will let you know if I get anywhere.

Thanks everyone for your advice. I will keep phoning them and see what happens.

Thanks for your quick reply Mark. I did think this was strange as I knew my trust deed was a straight forward one as I do not own property etc and ...