Hi again dm29.

A monthly payment should only increase if your ability to pay increases. This could be because your income goes up, your expenditure goes down or a trust deed company discovers new information that they weren't previously aware of.

In terms of the unsecured loan connected to your mortgage you were advised correctly, it had to be included in your trust deed (all unsecured debts do). It should have been made clear to you that you should not have continued to repay it, and you should have amended the payment to the mortgage lender to reflect this. Your trust deed company aren't in a position to change your payment to this loan themselves but should have ensured that you were aware to.

I do wonder if this issue with the unsecured loan from the mortgage lender is at the root of some of the current problems between you and your trust deed company, and hope that your face-to-face meeting helps to get everything back on track.

TDA,

The issue with the unsecured loan is certainly not at the root of some of the current problems between myself and my trust deed. To be quite honest, this has never been an issue as I was quite happy to pay back the unsecured loan on my own accord as i did not want my mortgage company involved in this. It is only now that I have been made aware that I am paying it back to both sources has it become an issue.

The root of the problems I have with WA, is the very bad customer service myself and my partner have experienced with them since the a couple of months of the trust deed and the fact they are now going to increase our monthly payments have I literally had enough.

Maybe, others who have used this company would give raving reviews about them, and my case is a one off. Even if this were to be the case, this does not change the fact that I have received bad customer service from them.

I feel I am going round and round in circles and cannot wait to get the situation resolved.

Hi dm29,

The fact that you were prepared to carry on paying the unsecured loan connected to your mortgage is a red herring; all unsecured debts that exist must be included in a trust deed.

Sidestepping, just for now, the very important issue of customer service I'll explain what I'm wondering about this loan. It's just speculation on my part, but I'm wondering if the fact that part of your mortgage payment was actually an unsecured loan repayment was missed at the start.

If that were true your income and expenditure would have had a higher mortgage payment figure than it should have had, which would have reduced your monthly trust deed payment.

If such an error were later discovered the figure entered for your mortgage payment would reduce, resulting in a calculation that a higher trust deed payment was affordable.

This is a possible explanation as to why your trust deed company might be looking for an increase in your trust deed payments over and above the net pay increase you have received as a couple.

It might also explain why the trust deed company are looking to recover this on a backdated basis.
On that issue I'm hoping whether one of our experts could explain, if this were the case, whether the trust deed company would be in a position to recover these funds from the lender themselves?

As I say it's just speculation on my part but I was simply trying to think through possible reasons why the current situation (in terms of the increased monthly payment, and the element of backdated payment) has arisen.

the trust deed have always been aware of the unsecured loan and we have contacted them several times about us paying back both them and the mortgage provider.

each time we called them we were told we shouldnt be paying it and someone would call us back. no one has ever sorted it out.

the unsecured loan amounts to ?ú24 per month, hardly mounts to arrears of ?ú1700 over 12 months does it?

the trust deed have also told us they will be recovering the amount from the lender and that will be going into the "pot" along with all the other money we are paying them.

Doesn't sound like that's it then dm29. Hopefully you'll get to the bottom of it at your meeting.