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Topic starter
13/02/2016 2:49 pm
Need some help with this as it is driving me crazy. I had a trust deed which I was discharged from in December 2014. I recently applied for a PPI payment from one of my Creditors - Capital One - and they sent me a notification that I was due an amount - Happy days.
I then received a letter from them stating I was no longer being supported by their Specialist Support Team and I should set up a payment plan immediately.
They are insisting I have an outstanding balance to pay equivalent to the original amount minus the Trust Deed settlement and minus the PPI payment.
Looks to me like they have reopened my account. I didn't think this was possible?
I called them to discuss but they refuse to discuss with me as I can't pass security questions, which are old and I cant remember the answers.
How should I proceed?
13/02/2016 6:12 pm
Welcome to the forum Sammymfc.
If that debt existed when your trust deed began, and you've been discharged from your debts, it doesn't matter what they say. Nothing is owed.
You could ignore them, because there's nothing they can do.
Or you could send them a copy of your discharge and insist they correct their mistake.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds 
13/02/2016 7:12 pm
Sounds to me like an admin error - are they perhaps wanting to offset the PPI against a debt?
Topic starter
14/02/2016 2:35 pm
Thanks Guys....
Kinda figured that.
I agree that they are trying to offset the PPI against the debt but i didn't think they could. i was under the impression it was a separate issue altogether and they would have to pay me the award.
Dont want to ignore it as i am building up my credit rating again and don't want any setbacks.
15/02/2016 12:28 pm
Hi sammymfc,
Some banks are taking the view that if someone owes them money, even if that person has been discharged from a Trust Deed or Sequestration and they are due PPI they bank is offsetting this against the debt.
Whether this is correct or not I can't say as it's a legal argument. As of yet I don't think anyone has challenged this at court as this is what it would take.
Some other banks will pay out the PPI funds to the client or the Trustee.
Best approach is to send them a letter with a copy of your discharge certificate and tell them you are now no longer liable for the debt.
David is not currently posting in the Trust-Deed.co.uk forum
