So, as well as the PPI issue, I've been chasing them to find out why they've not applied their dividends to the accounts. They were paid out on the 25th of July, and still nothing had happened.
It turns out that they didn't claim the money from my IP, and it was lodged with AiB, from whom they've still not claimed it. You'd think they'd want the money, which is now superfluous, as they've cleared the account internally with the PPI refund.
There's me thinking the anxiety all finished with the discharge certificate.....
Well, the insolvencies person at RBS said that their 3rd party who deal with the dividends had been sending letters, presumably to French Duncan, chasing the money - that they had no doubt already had letters from FD telling them how to release it! What a shambles!
Progress, of sorts!
So I wrote to RBS last week to complain that they hadn't claimed their dividends from my trust deed. Insolvency team have now instructed Triton to claim it from AIB - not sure how long that will all take.
They've also conceded that the surplus generated by the PPI will come to me, not go to the trustee. They couldn't give me timescales, but it's a small victory anyway.
Then when the dividends come in, they'll release another amount of PPI as a further surplus will also be created.
Hooray!
It really is. I normally hate complaining to institutions, but in this case, when nobody gave me a straight or consistent answer, it seemed necessary.
AiB seemed, in the brief conversations I had with them, to be very efficient (others may take a different view, I don't know) so I have high hopes of it all being wrapped up by the end of the year and I can move on and forget about my trust deed!