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PPI Query

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(@hendi)
Active Member
Joined: 13 years ago
Posts: 10
Topic starter  

Hi there,

I have a question that I am hoping someone will be able to help me with.

I finished my trust deed back in 2012, and at the end of the trust deed I was told that my trustee would remain in office until he had claimed back any outstanding PPI funds. I thought that this was strange as I had finished my trust deed before they sent out paperwork saying this. I questioned it but was told that this was what happens. So I thought nothing more about it.

I then a few months ago was told from my bank that I could still claim for an outstanding PPI claim. I done this and was successful. I questioned them about the previous PPI claim and was told that that was paid to my trustee, I asked when this was done and it was well outwith my finish date. I told them that I was no longer in the trust deed and should that first payment not have been paid to me, they said that if I sent in my discharge letter they would look into it, so I did. I was then told to get back in touch with my trustee and question them.

They have now said that they have no paperwork relating to the claim, and that it was through a third party, who also, has no paperwork of it. They are now getting in touch with the bank to see if they can get the paperwork from them.

This is all starting to sound a bit fishy and was wondering where to go from here. I have read on another page of this website :

The first dubious practice occurs when companies aggressively assume that any PPI purchased must have been missold. One visitor recently reported that the pack they were sent by the claims company (instructed by their trust deed firm) included a page to be signed stating emphatically that they were missold PPI and were submitting a complaint. This was before any investigation had even been made!

Any help would be greatly appreciated.

Regards
Hendi


   
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TDA (Debt Adviser)
(@tda-debt-adviser)
Illustrious Member
Joined: 16 years ago
Posts: 13594
 

Hi Hendi,

Even though you had been discharged, your trustee may have remained "in office" to deal with the PPI.

If that's what happened they'd have still been entitled to collect any PPI payments due to you to help repay your creditors. That entitlement would only end after they had also been discharged from your trust deed.

Do you know when the PPI payment was made?

Do you know the date on which your trustee was discharged from your trust deed?

Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds


   
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(@hendi)
Active Member
Joined: 13 years ago
Posts: 10
Topic starter  

Hi,

I do understand this and that was what I was told, so that is why I thought nothing more about it.

Do you know when the PPI payment was made?

I was discharged at the start of February (6th) and believe the payment was made to them in May, unsure what date though.

Do you know the date on which your trustee was discharged from your trust deed?

I am unsure about this, but do have paperwork somewhere (I am currently in the process of moving) where I would need to find and look through it all.

I am more questioning the bit in which I copied, stating that they are claiming PPI was missold to me without me approving that it was missold.


   
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TDA (Debt Adviser)
(@tda-debt-adviser)
Illustrious Member
Joined: 16 years ago
Posts: 13594
 

I guess your trustee will have considered that they had the authority to pursue this matter at the time Hendi. People seem to have different views on whether this is right or not.

Do you consider that the policy your trustee claimed for was not mis-sold to you, but that the other policy from the same bank that you've accepted payment for was?

Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds


   
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(@hendi)
Active Member
Joined: 13 years ago
Posts: 10
Topic starter  

This may be the case, however I have no idea if these claims are correct or not as I never received any paperwork to look over the required claims. This is what I am saying, when I asked for the paperwork to have a look into these to see if they were missold or not, then neither my trustee or the third party could provide any paperwork showing me.

Like I said, it seems strange that it all seems to have been covered up and no one can tell me or show me anything. I thought that companies were supposed to keep these sort of details for a set number of years, or am I wrong in assuming this?


   
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TDA (Debt Adviser)
(@tda-debt-adviser)
Illustrious Member
Joined: 16 years ago
Posts: 13594
 

You're right Hendi, most financial companies would hold onto their records for a number of years.

Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds


   
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(@hendi)
Active Member
Joined: 13 years ago
Posts: 10
Topic starter  

So back to your original questions, should I go back to my trustee and ask them:

When was the PPI payment made?

The date on which my trustee was discharged from my trust deed?


   
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TDA (Debt Adviser)
(@tda-debt-adviser)
Illustrious Member
Joined: 16 years ago
Posts: 13594
 

Well that was really just to establish that your trustee was entitled to retain these funds and send them to your creditors.

I guess you'll need to decide whether the effort involved is worthwhile from your perspective Hendi.

Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds


   
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