Hi anniefun.

The advice here has always been to give the Trustee the opportunity to deal with a formal complaint first.

If no response is forthcoming, or you are unhappy with the response, the next step would be to complain to their professional body. You should find details of the relevant body in the footer of the letters that are sent to you by your trust deed company.

I do hope that this will not be necessary but this route is available to you if required.

Thanks trustdeed assistant,
i really didn't think i would have to take things further as i do feel my complaints are completeley justified. I really dont understand it and it is making me very unwell and stressed. What would happen if i take things further would i be put off my trust deed after coming all this way. thanks again for all your help.

Hi anniefun.

It's your right to make a complaint should you consider it to be justified.

As you and Wilson Andrews appear to disagree strongly on certain things, and they dont look as though they're about to be resolved, having a third party look at the situation might be no bad thing for all involved.

thanks trustdeed assistant im going to wait for my letter then maybe try and and resolve things with them again, and then if still no joy i will take it further, thanks for your help and i will let u know how i get on.