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Scottish Trust Deed Forum
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Topic starter
24/02/2015 9:46 am
Don't know what to do really. I can't get 2 mobile companies to clear off my credit file. I was discharged in 2011 but they are still registering defaults every month and haven't cleared the account. I've sent the certificate 4 times now but they keep sending me from pillar to post saying it's with a recovery company. The recovery company say they don't have anything for me to phone back the mobile company. When I phone them back they say they have notes requesting I send in the certificate, which I do and keep doing but nothing is being done. I want this all cleared up and off my file as i'm now over 3yrs clear from my discharge. Is there anything else I can do than wait it out another almost 2yrs for it to fall off my file itself?
24/02/2015 9:50 am
Contact the Information Commissioner's Office trustdeed1.
Reporting incorrect information to credit reference agencies isn't acceptable from a data protection point of view, not least when a company has already been made fully aware that it's incorrect.
Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds 
Topic starter
24/02/2015 10:07 am
Thanks, I will do that. Getting so frustrating as one of the mobile companies is saying I don't exist! I have given them the details straight off my credit file but they say they can't find me on their system - so who exactly is marking these defaults every month then :/
05/03/2015 12:42 am
Is one of these O2?
I have had issues with them and contacted the referral team direct via email and issue was resolved!
Topic starter
05/03/2015 9:55 am
T Mobile and Orange - which are now both under EE. Finally got throguh to someoen who have me an email address. Sent emails for both and guess what, no reply! Sp frustrating.
